Shipping Policy

Shipping

NO SURPRISE CUSTOMS FEES
Applicable taxes & customs charges are already included in our prices for eligible destinations. What you see is what you pay — no unexpected charges on delivery.

We know receiving your order quickly is important, so we aim to make shipping as simple and reliable as possible. Please see our shipping information below.

Processing & Dispatch

We aim to process and dispatch all orders within 24 hours, Monday–Friday.

Orders placed over the weekend (Saturday–Sunday) will be processed and dispatched from the following Monday.

During peak periods, promotions or exceptionally high demand, dispatch times may extend to 5–7 working days. We always work to get your order on its way as quickly as possible.

Shipping Options

🇬🇧 UK Tracked Shipping
1–3 working days

🇪🇺 Europe Tracked Shipping
3–7 working days

🌎 Rest of World Tracked Shipping
5–10 working days

All orders are sent using a tracked service.

Shipping Rates

Shipping costs vary depending on your destination and selected shipping method.

Your exact shipping cost will be clearly displayed at checkout before you complete your order.

Free shipping is available on qualifying orders.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and tracking link.

You can use this to follow your parcel throughout its journey.

Delivery Times

The delivery times above are estimates and begin once your order has been dispatched.

Occasionally, deliveries may take longer due to carrier delays, severe weather or other circumstances outside of our control.

For international orders, customs processing may also affect delivery times. Any applicable taxes and customs charges are already included in our prices for eligible destinations, so you won't receive unexpected charges on delivery.

Order Issues

If there's an issue with your order, such as a delayed or missing parcel, please contact us at refinedretro2020@gmail.com.

We'll look into the issue and help resolve it as quickly as possible.