Shipping Policy

We know that receiving your order in a timely manner is important to you, and we strive to make the shipping process as easy and efficient as possible. Here are the details of our shipping policy:

  • Processing Time: We aim to process and ship all orders within 24 hours of receiving your order. (Monday-Friday) We do not ship on weekends, (Saturday/Sunday) So any orders placed then will be shipped on the following Monday. Please note that this processing time may vary during peak periods or due to unforeseen circumstances.

  • Shipping Options:

    • Standard UK Tracked Shipping: 2/3 Days
    • International Tracked Shipping (EUROPE) : 3-6 Days
    • International Tracked Shipping (US) : 5-10 Days

  • Shipping Rates: Shipping rates will vary based on the shipping option selected and the destination of the order. You can view the shipping rates for your order during the checkout process.

  • Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order online and see the estimated delivery date.

  • Delivery Time: Delivery times will vary based on the shipping option selected and the destination of the order. Please note that delivery times may be impacted by factors outside of our control, such as customs processing times for international orders.

  • Order Issues: If you experience any issues with your order, such as a delay in shipping or a lost package, please contact us at refinedretro2020@gmail.com and we will do our best to resolve the issue as quickly as possible.

Please note that we are not responsible for any customs fees or duties that may be incurred for international orders. These fees are the responsibility of the recipient.

If you have any questions about our shipping policy, please don't hesitate to contact us. We're here to help!